211 Finger Lakes Lifeline 

422 South Clinton Avenue, Rochester, NY 14620

Call 211 or 877-​356-9211

211/LIFE LINE is a free, 24-hour confidential phone, chat, text service, and searchable online database. We are proud to bring a compassionate approach to providing information, referral and crisis/ suicide prevention services for Monroe, Wayne, Ontario, Livingston, Cayuga, and Seneca Counties.

Bivona Children’s Advocacy Center

1 Mount Hope Ave, Rochester, NY 14620

(585) 935-7800

Bivona Child Advocacy Center delivers excellence in child abuse response, healing and prevention through collaborative service, awareness, education and leadership.  Children who come to Bivona receive an interview, a medical examination, meet with a family advocate and connect with a therapist, all under one roof, in a warm, child-friendly environment.

Catholic Charities of Wayne County

1141 East Union Street, Newark, NY  14513

(315) 331-4867

This agency offers a broad range of services from counseling to food to clothing to residential services. They have a food pantry at various locations along with a clothing center in Wolcott. This agency can also provide support with early intervention services along with college bound services.

Families and Communities Together (FACT)   *school referral only*

1519 Nye Road, Suite 300, Lyons, NY 14489

315-946-5624

Families and Communities Together (FACT) is an interagency initiative designed to assist families of children who are having difficulty in their home, school, or community; who have numerous complex needs; or who are not making adequate progress despite multiple agency involvement. FACT currently targets children in grades K through 8 in eight school districts throughout Wayne County. The program is a direct service provided by the Wayne County Department of Aging and Youth.

Roosevelt Children’s Center 

848 Peirson Avenue, Newark, NY  14513 

(315) 331-2086 

Roosevelt Children's Center offers a wide variety of diverse services through an experienced, licensed and/or certified staff including special education and early childhood educators, speech pathologists, physical therapists, occupational therapists, psychologists, nurses, Early Intervention service coordinators and assistive technology providers. 

Finger Lakes Community Health

Sodus Community Health

6341 Ridge Rd, Sodus, NY 14551

(315) 483-1199

Newark Community Health

513 West Union Street, Newark, NY 14513

315.573.7577

Finger Lakes Community Health provides medical, behavioral, dental, reproductive, and patient support services to the Finger Lakes communities.

Red Cross of Wayne County

400 S Main St Ste 1 Newark, NY 14513

(315) 331-3783 

Community Red Cross location

Survivor Advocacy Center (SAC)

Formally known as Victim Resource Center

513 West Union Street, Suite 102, Newark, NY  14513

(315) 331-1171

The Survivor Advocacy Center is a private, non-profit domestic, sexual, stalking, dating violence, and child abuse services agency in Upstate New York. The agency provides a 24/7 bilingual (Spanish/English)  toll-free hotline at (866) 343-8808 or (800) 456-1172.

Wayne County Action Program (CAP)

7190 East Ridge Road, Sodus NY 14551

51 Broad St, Lyons, NY 14489

(315) 483-8080 

(315) 333-4155

Family Development Center Program & Parent Support Connection. Provides a variety of services including; after school programs, head start, youth and family interventions and more. See the following website for more information

Caregiver workshop available (filesusr.com)

Advocacy for Community Empowerment (ACE)

Success Center

Wayne CAP Healthy Families Program

28 Canal Street, Lyons, NY 14489

315-907-2905

Healthy Families provides information and resources to offer prenatal support for new and expecting moms and dads. Healthy Families can help with: Information on infant care including feeding, sleeping, walking, potty training, etc., breast feeding (we are Certified Lactation Counselors, CLC), enhancing your family’s strengths to reach your goals, and parent-child interaction involving fun,  parent-led child enrichment activities using an evidence based curriculum.

Wayne CAP Healthy Families Program

Wayne County Department of Aging and Youth 

1519 Nye Road, Suite 300, Lyons, NY  14489

(315) 946-5624 

The Department of Aging and Youth is committed to serve the under-21 and over-60 residents of Wayne County.  The Department’s primary goals are to foster independence, mediate problems, and advocate for services to enhance the quality of life for old and young populations with allocated State, County and Federal funds in accordance to policies and guidelines.  They assess and prioritize individual and community needs, provide appropriate services, and develop resources, whenever possible, to meet these needs. 

Wayne County Department of Social Services 

P. O. Box 10, Lyons, NY  14489 

(315) 946-4881 

Services include child protective services, social services, adoption services, Medicaid, social security and preventative services. Ask for Service Intake Worker for assistance.

Family Promise of Wayne County

3 Holley Street, Lyons, NY 14489

315-665-0037

Our Mission is to help homeless and low-income families achieve sustainable independence through a non-governmental, non-denominational community-based response.

ROTH Program- FPWC ROTH Application (google.com)

Newark Housing Authority

200 Driving Park Circle, P. O. Box 108, Newark, NY  14513

(315) 331-1574

The Mission of Newark Housing Authority is to promote adequate and quality affordable housing, improve quality of life, encourage economic opportunity, and provide a suitable living environment free from discrimination.

NHA Home (newarknyhousing.org)

Green Angels 

PO Box 114, Palmyra, NY 14522

315.573.3200 

The Green Angels aims to enrich the lives of local children with quality gently used toys, books and clothes at no cost, while encouraging citizens to experience the benefits of giving back to their community by recycling household items. Additionally, we provide infant items to young mothers such as diapers, pack ‘n plays, strollers and crib mattresses. All items are free and delivered at no charge. Used for assistance to families in times of crisis. 

Helpful Hearts Community Closet, Inc.

12 Geneva Street, Lyons NY 14489

315-690-1952

Provides a food and diaper pantry, thrift store, and clothing closet to Wayne County residents in need.  You can find them on Facebook for updates and free items!

Lyons Community Food Pantry

11 Queen Street

 315-871-7242

Food pantry for those in the community that are in need.

Newark Food Closet

301 E Miller Street, Newark NY 14513

315-332-8582

Food pantry for those in the community that are in need.

Birthright of Ontario

2003 Ridge Road, Ontario, New York, 14519

315-524-2120

At Birthright, we understand the challenges related to unplanned pregnancies. Birthright is available to women for as long as they need us. We offer love, friendship, and support to women who are pregnant or think they may be pregnant.  Birthright is interdenominational and is not involved in any political activities or lobbying. Birthright’s focus is on loving the mother, reminding her that there is hope and ensuring she is not alone.  

Care Net of Wayne County

1141 E. Union St., Newark, NY 14513

315-573-7833

Care Net of Wayne County helps women and men before, during, and after an unexpected pregnancy, regardless of their decisions. We are a non-political, Christian community outreach.

Planned Parenthood at Canandaigua Health Center

15 LaFayette Avenue, Canandaigua, NY 14424

866-600-6886

Planned Parenthood is one of the nation’s leading providers of high-quality, affordable health care, and the nation’s largest provider of sex education. With or without insurance, you can always come to us for your health care.  Services include: Reproductive Health, Birth Control, HIV Services, LGBTQ Services, Men's Health Care, Pregnancy Testing & Services, Primary Care, STD Testing, Treatment & Vaccines, and Women's Health Care.

Wayne County Rural Health Network- Newark Wayne Community Hospital

Driving Park Ave PO Box 111, Newark, NY 14513 

Phone: 315-483-3225 

Fax: 315-483-3270 

Contact Person: Antje Dirksen-Post 

Rochester Regional Health WebsiteThe Wayne County Rural Health Network provides a forum for the exchange of information among organizations and individuals to identify and address emerging and unmet County health and human service needs.  This Network advocates, collaborates, recommends, and promotes action plans with various community members to ensure that resources and needed services are accessible to all Wayne County residents. These services include: access to health care, prescription drug discount program/assistance, transportation to appointments, dental care and access to routine screenings.  

Boike Marriage & Family Counseling

100 Linden Oaks, Suite 102, Rochester, NY  1462

(585) 385-1950

Canandaigua Office (585)394-1442

Provides counseling services to youth and their families. Individual and family counseling is available.

Clifton Springs Hospital & Clinic - Behavioral Health Services

Clifton Springs Location

2 Coulter Road

Clifton Springs, NY 14432

Main Switchboard Line- 315.462.9654

Behavioral Health Line- 315.462.1050

Canandaigua Behavioral Health Clinic

35 North Street

Canandaigua NY 14424

315-462-1060

Behavioral Pediatrics- Joseph C. Wilson Medical Building

800 Carter Street, Suite 260

Rochester, NY 14621

585-922-4698

Outpatient addiction services for adolescents and adults as well as mental health services provided to individuals over the age of 18. 

CPEP - Mobile Mental Health Crisis Team   

Call Life-line (24 hour crisis hotline):  1-800-310-1160   

Non emergency CPEP questions call (315)462-1080 

Family Counseling Service of the Finger Lakes

Newark Office

165 East Union Street

Newark, NY  14513

(315) 331-8493

Main Office (Geneva)

671 S. Exchange Street

Geneva, NY  14456  

(315) 789-2613 

Provides counseling services to youth and their families.  Individual and family counseling is available.  Sexual abuse counseling is available for youths and adults. Domestic Violence support and advocacy available as well.  24-hour domestic violence hotline 800-695-0390.

Finger Lakes Area Counseling & Recovery Agency (FLACRA)- Newark Outpatient Clinic 

310 West Union Street, Newark, NY  14513

(315) 331-3862 

Treatment for persons with a history of substance use as well as counseling services for the children who have been affected by addiction in their families.  The child can receive support whether or not the adult is participating in FLACRA. 

Finger Lakes Psychiatry

1160 Corporate Drive, Farmington, NY

585-924-3070

Mental Health services including counseling on stress management, anxiety, depression, relationship issues, grief/loss, and substance use.

The Healing Connection, Inc.

1320 University Avenue, Rochester NY 14607

585-641-0281

Provides a supportive, structured environment for patients to assist with normalization of eating, stabilization of weight, and improvement in other psychological/behavioral symptoms associated with eating disorders. The programs can be used as a step up from outpatient care or a step down from inpatient care and can help shorten or prevent inpatient care.

Open Access Center at Wayne Behavioral Health Network

1519 Nye Road, Lyons NY 14489

315-946-5750

Provides assessment for mental health and substance use concerns, including heroin or opioid addiction; other drug addictions; alcoholism; and mental health or emotional crisis.

Wayne Behavioral Health Network- Children and Youth Services

1519 Nye Road, Lyons, NY  14489

(315) 946-5722 

The Children & Youth Services Clinic treats youth, ages 3 to 18, for emotional and mental health problems.  Therapists, counselors, nurses, and psychiatrists are available to treat your child in a team approach.  Intake Appointments can be scheduled by calling the above number or by walking in.  Costs are covered by most insurance, but a sliding-scale fee is available.  Treatment is recovery-focused and family centered.  Specialties include the treatment of ADD/ADHD, depression, anxiety, trauma/abuse, and crisis intervention.  Some in-home outreach services are available, based on need.

Wayne County Single Point of Access (SPOA)

1519 Nye Road, Lyons, NY 14489

315-946-5722

The Children’s Single Point of Access (C-SPOA) is operated by Wayne County government to enable 

families’ easy, streamlined access to the mental health service system regardless of their financial 

resources or insurance status. While C-SPOA does not provide any direct services, it can help a family to 

access the complete continuum of mental health services for a child. If you are in doubt as to whether 

the child about whom you are concerned should be referred to the C-SPOA, please make the referral.

Referral for Children’s SPOA- Children-Single-Point-of-Access-Application-PDF (civicplus.com)

Wayne ARC 

150 Van Buren Street, Newark, NY 14513

(315) 331-7741 

Provides numerous services for children with disabilities and their families. Some of their services are; crisis intervention, diagnostic and treatment clinics, case management, etc. See website for further description/ 

1519 Nye Road, Suite 200, Lyons, NY  14489 

(315) 946-7262 

Wayne County Public Health website

The program provides service coordination for children with special needs. 

Children’s Health Homes of Upstate NY (CHHUNY)

CHHUNY Community Referral Coordinators 

2300 Buffalo Rd., Building 500B, Rochester, NY 14624

855-209-1142

A Health Home is a care management service model whereby all of an individual's caregivers communicate with one another so that all of their needs are addressed in a comprehensive manner. This is done primarily through a "care manager" who oversees and provides access to all the services an individual needs to assure that they receive everything necessary to stay healthy, out of the emergency room and out of the hospital. Health records are shared among providers so that services are not duplicated or neglected. Health Home services are provided through a network of organizations – providers, health plans and community-based organizations. When all the services are considered collectively they become a virtual "Health Home."  Adult HHUNY services also available.

Referral- 2020-Community-Referral-Form-CHHUNY.pdf

Pathway of Hope Program 

41 North St, Geneva, NY 14456

315-789-1055 or 315-726-0630

An initiative that provides extensive, individualized case management services to families who may be struggling with life’s challenges and are interested in becoming more stable and productive. Pathway of Hope walks alongside families down a path toward increased self-sufficiency, providing tools needed to find hope through the difficulties of life.  Contact Kimberly Howell (Geneva/Finger Lakes Salvation Army)

Lifetime Care- Hospice of Wayne and Seneca Counties 

1120 South Main Street, Newark, NY  14513

(315) 331-7990, 568-1566 or 1-800-562-1650 

Bereavement Support Program for Children and Youth – Stepping Stones 

Surviving Spouses Group 

Cancer Support Groups (individual with cancer diagnosis and their family members)

All programs are free.  For more information or to register contact Roseanne Critchlow, Coordinator of Bereavement and Support Services

NAMI Support group for family members, caretakers and friends of individuals living with mental illness.

First Baptist Church of Williamson 

4212 East Main Street 

Williamson, NY 14589 

585.423.1593

Supported by:  NAMI Rochester.

Lyons Community Center

9 Manhattan Street, Lyons NY, 14489

(315) 946-6202 

The Lyons Community Center is committed to continuously providing a Safe and Enjoyable atmosphere for recreational and social activities which all residents within the community can benefit from.  By fulfilling this commitment, we are offering regular programs and hosting special events that cater to all age groups and interests within the community. Lyons Community Center Website  

Newark Community Center

03 East Ave, Newark, NY, NY 14513

(315) 331-2532 

The Alex Eligh Community Center provides activities for all ages (including seniors) and gym facilities.

Palmyra Community Center

424 Stafford Street, P.O. Box 404, Palmyra, New York 14522

(315) 597-5501 

To improve the quality of life for residents of the Town and Village of Palmyra by providing a variety of wholesome recreation and leisure programs, facilities, and services for youth, adults, and senior citizens. Palmyra Community Center, Inc. Website

Legal Aid Society of Rochester

One West Main Street, Rochester, New York 14614

585-232-4090

Throughout its history, The Legal Aid Society of Rochester has provided direct legal services to low and moderate income residents in Greater Rochester & Monroe County. To this day, we continue to advocate for change and increase access to justice for all.

Finger Lakes Works – Wayne

1519 Nye Road, Lyons, New York 14489

315-946-7270

The Finger Lakes Works Career Center is a cooperative effort with partners in the Finger Lakes Works Workforce Development System in the 4-county Finger Lakes region. Job seekers and employers are served in programs supported by Title I of the Workforce Investment Act. The department also contracts with the Wayne County Department of Social Services to operate their employment programs.